Speech clarity is an important attribute for contact centres as it directly impacts the customer experience. Bearing that in mind, the Jabra Engage 50 II uses advanced algorithms to create a beamforming pickup of users’ voices and analyses the noises in the background. Its 3-microphone system surpasses the standards of Microsoft’s Premium Microphone for the Open Office** with its ability to remove up to 36 decibels of noise, enabling the clearest call experience and spot-on call transcriptions.
Contact centre agents have their headsets on all-day, dealing with customers as well as remote onboarding, coaching, and training – so comfort is key. The Jabra Engage 40 headset is ultra-lightweight with cleverly designed angled ear cushions and an innovative maze-shaped pattern inside each ear cup to relieve pressure. Its built-in hearing protection, two high-quality microphones, noise-isolating earcups and advanced speaker technology optimises every spoken word. Engage 40 also has an inline control unit so agents can handle calls at lightning speed with programmable buttons.
Jabra Engage 50 II and Engage 40 transcends the traditional role of headsets, by acting as sensors delivering critical data on audio quality and conversation performance. In hybrid work, it can be difficult for contact centre operations and agents to understand if they are delivering great audio quality and pleasing conversations. The data is available through our SDK and can be accessed through pre-built integrations with, amongst others, Nectar, Operata and Virsae. Or it can be accessed with Jabra’s free Engage+ desktop app that provides real-time call insights to instantly improve conversation quality. It assesses whether the background noise, microphone position and voice quality are good prior to a call. During the call, it helps to correct any issues and provide conversation guidance and wraps up every session with a post-call report. The app is unintrusive, easy to use and can be easily deployed via the Microsoft Windows Installer (MSI) file, providing agents with the right support to enhance customer satisfaction.
Both headsets work with leading contact centre platforms and are Microsoft Teams certified. They also work with Engage AI, Jabra’s new Artificial Intelligence technology that assesses both the caller and agents’ conversation and levels of engagement, and provides real-time actionable insights.
Engage 50 II Stereo: $299/€279
* Refer to Jabra.com/commercial-claims
** This is based on a stringent standard that ensures that noise and voices from around the agent are suppressed while transmitting the agents voice clearly
Senior Director, Global PR & Communications, Jabra
+45 2588 4107
Jabra is a world leading brand in audio, video, and collaboration solutions – engineered to empower consumers and businesses. Proudly part of the GN Group, we are committed to letting people hear more, do more, and be more than they ever thought possible. Jabra engineering excellence leads the way, building on 150 years of pioneering work within GN. This allows us to create integrated tools for contact centers, offices, and collaboration that help professionals work more productively from anywhere; and true wireless headphones and earbuds that let consumers better enjoy calls, music, and media. GN, founded in 1869, operates in 100 countries and delivers innovation, reliability, and ease of use. GN employs more than 7,000 people and in 2021 reported annual revenue of DKK 15.8bn. GN Audio accounts for DKK 10.4bn. GN makes life sound better and is Nasdaq Copenhagen listed. www.jabra.com
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